Please note, our order cutoff time is 2pm CET Monday – Friday. Any orders placed after 2pm CET will be dispatched the next working day.

Once your order has shipped, you will receive a shipping confirmation via email. If you are unable to locate this email, or believe you have not received your tracking details, please email



Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

Estimated delivery times are to be used as a guide only and commence from the date to dispatch.

We apologize, but we are unable to be responsible for any delays caused by destination customers clearance process.

We also are not able to redirect orders once items have been dispatched.

When ordering from ANNA HORA site your items will arrive wrapped in one of our signature boxes. These boxes are amply sized and your items are well protected.

Orders to all non-EU countries may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore customers are responsible for potential additional fees and charges. Import duties and taxes may vary from country to country – we recommend you contact your local customs office for more information before placing an order.

If you have any questions please do not hesitate to email



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